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FAQ

What's Wrong With Your Door?

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FAQ

We love it when people take an interest in our work, that’s why we created this FAQ page and filled it with interesting and useful information about garage doors in the form of useful and concise answers. You're more than welcome to check them out below.

What is the difference between torsion and extension springs?

Garage doors use either torsion or extension springs. Your torsion spring is large and located in a shaft above your garage door. It winds and unwinds to lift and lower your garage door. On the other hand, extension springs are smaller and attached to both sides of your door. They fully expand or contract to enable the opening and closing function.

How can I tell if my springs are broken?

If one or more of your springs has snapped, this will be obvious as you will no longer be able to operate your door. If you have an extension spring, you will also likely see a piece hanging. It is also common to hear loud noise from the garage when these components break. Request immediate professional assistance if your springs have broken.

Why is my garage door not opening?

There may be a number of reasons to explain why your door is not opening. A broken spring may be the culprit. A power interruption can also cause your door not to open – check your circuit breaker and outlets too. Lastly, you may wish to check whether your door has been separated from its track as this could be the cause too.

HOW CAN WE HELP YOU?

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Dec 17, 2018
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